Business Support Coordinator

Reports toExecutive Director
Hours 37.5 hours a week including some evening and weekend work
Salary£23,000-£28,000 dependent on experience
Annual leave 25 days plus statutory holidays
Contract Until end of the BID term on 31st March 2024
Benefits Continued professional development, company pension
scheme, bike to work scheme
Closing date31st March 2019

About Shrewsbury BID

Shrewsbury BID is a business led partnership working for and representing over 500 members in Shrewsbury town centre. In April 2019 we begin our second five year term, investing £2m into promoting Shrewsbury, representing Business and delivering innovative projects to support and enhance the town centre. Read more about the work of Shrewsbury BID in our 2019-2024 Business Plan below.

About the Role

This significant new role is focused on providing on-the-ground support to our members and liaising closely with partners to create the best possible town centre environment for business to flourish.

We’re seeking a confident and organised individual with excellent interpersonal skills to join a small and ambitious BID team, with the opportunity to develop new skills and gain valuable experience across a wide range of projects and issues.


  • Develop strong relationships and engagement with our members and partners
  • Foster and facilitate excellent communication between our members and partners to improve the operation, appearance and safety of Shrewsbury town centre
  • Liaise closely with partners to ensure that the Town Centre is routinely checked and kept safe, clean, tidy and welcoming for visitors
  • Work closely with members and partners to operate the Shrewsbury Watch Safety Partnership including Pubwatch, Shopwatch, Radio Link and DISC system
  • Develop the Shrewsbury Ambassadors project to enhance the welcome, safety and experience for visitors to Shrewsbury
  • Be the primary representative for Shrewsbury BID within Team Shrewsbury and coordinate Shrewsbury’s Purple Flag activities
  • Organise and attend multi-partner meetings and events as necessary
  • Maintain appropriate and necessary member and financial records
  • Coordinate and facilitate relevant project groups, forums, meetings – taking notes and ensuring actions are followed up as agreed
  • Ensure that all systems, equipment and procedures comply with Health and Safety and Data Protection regulations
  • Monitor and track relevant projects, benchmarking nationally where possible
  • Identify opportunities for BID members to get involved and contribute to our work
  • Work to ensure the success of Shrewsbury and seek innovative and collaborative ways to enhance the impact of Shrewsbury BID

Essential Skills and Experience

  • Excellent interpersonal and relationship building skills
  • Excellent verbal and written communication skills
  • Strong presentation, negotiation and networking skills
  • Experience of working with a range of organisations and stakeholders
  • Knowledge of safety issues facing town centres including crime and anti-social behaviour
  • Understanding of common environmental maintenance issues
  • Knowledge and understanding of health and safety risks
  • Confident to work independently and as part of a team
  • Excellent time management and ability to work effectively under pressure
  • Highly organised and able to manage multiple concurrent projects
  • Excellent level of IT literacy

Desirable Skills and Experience

  • Experience of project and budget management
  • Knowledge and understanding of BIDs and challenges/opportunities for town centres
  • Knowledge and understanding of membership organisations
  • Experience of recruiting and working with volunteers
  • Evidence of professional development

How to apply

Submit your application by 31st March 2019 by sending your CV and covering letter (up to 2 sides) on your suitability for the position to

Strictly no agencies please.