Learn how to create an inclusive and welcoming environment to enhance the customer experience and broaden your customer base.

• The importance of ‘The Purple Pound’ and what it means to your business.
• An overview of The Equity Act
• An insight into the visitor experience of disabled people
• Understanding access needs for people with hearing loss, sight loss, mobility impairments, Autism, and dementia.
• Identifying the barriers disabled people face and the possible solutions.
• How to market your accessibility

This project is funded by the UK Government through the UK Shared Prosperity Fund. The UK Shared Prosperity Fund is a central pillar of the UK government’s Levelling Up agenda and provides £2.6 billion of funding for local investment by March 2025. The Fund aims to improve pride in place and increase life chances across the UK investing in communities and place, supporting local business, and people and skills. For more information, visit UK Shared Prosperity Fund.